Technology

Across the country, fleet leaders are confronting the same contradiction: vehicles have evolved into rolling technology platforms, but the systems that recruit, assess, and develop technicians have barely changed in decades. The barriers are not new. The urgency is. Building a sustainable technician corps requires structural modernization, not incremental adjustment.

Many DSPs, LSPs, and CSPs see themselves as middle- or last-mile operators. But the truth is this: you are fleet leaders. The difference between surviving contracts and scaling operations lies in the technology infrastructure you choose to invest in.

An FMIS is one of the largest operational decisions a fleet will make. Yet too many public and private sector leaders select platforms based on polished demos instead of long-term alignment. The right system should sharpen operations, not complicate them.

Phishing scams, spoofed emails, and identity impersonation are on the rise - and no one is immune. As BFN expands its footprint, so does the risk of cyberattacks targeting our members and partners. In this article, BFN Tech Chief Mushambi Mutuma breaks down the most common threats we’re seeing and the simple, immediate steps you can take to protect yourself, your business, and the collective.

Chatbots don’t keep trucks on the road. But AI that predicts breakdowns, trims fuel use, and flags safety risks does. Fleet leaders who stop at “generative” AI will miss the revolution. The future belongs to those who put data-driven AI to work now.

For SMB fleet leaders, fuel is often the single largest controllable expense. Treating it like an unavoidable cost drains margins, but intentional strategies - from driver behavior to smarter tech - turn fuel into a profit lever. Fuel management isn’t optional. It’s your edge.