Operational Excellence

Phishing scams, spoofed emails, and identity impersonation are on the rise - and no one is immune. As BFN expands its footprint, so does the risk of cyberattacks targeting our members and partners. In this article, BFN Tech Chief Mushambi Mutuma breaks down the most common threats we’re seeing and the simple, immediate steps you can take to protect yourself, your business, and the collective.

Too often, government fleets are seen as cost centers; necessary but draining. The truth? With strategy and vision, municipal fleets can transform into profit-generating assets that create value for taxpayers, agencies, and communities alike.

Quick hires cost more than you think. In a post-COVID, “Insta-era” world, building sustainable teams means rejecting shortcuts and investing in culture, equity, and purpose-driven hiring practices. The payoff? Stronger retention, higher productivity, and businesses that last.

Chatbots don’t keep trucks on the road. But AI that predicts breakdowns, trims fuel use, and flags safety risks does. Fleet leaders who stop at “generative” AI will miss the revolution. The future belongs to those who put data-driven AI to work now.

For SMB fleet leaders, fuel is often the single largest controllable expense. Treating it like an unavoidable cost drains margins, but intentional strategies - from driver behavior to smarter tech - turn fuel into a profit lever. Fuel management isn’t optional. It’s your edge.